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Support
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Contact Us
support@bewithme.liveWe respond to most requests within 24 hours, Monday through Friday.
Common Questions
How do I cancel my subscription?
On iOS, open Settings → tap your name → Subscriptions → Be With Me Live → Cancel Subscription. On the web, go to your profile → Subscriptions → Cancel. You'll keep access until the end of your current billing period.
How do I delete my account?
Go to Settings → Privacy → Delete Account. This anonymizes your profile, cancels active subscriptions, and removes your content from public view. Permanent and irreversible.
I was charged but didn't get my threads or subscription.
Apple and Stripe payments can take a few minutes to confirm. If it's been longer than 15 minutes, email support@bewithme.live with your transaction ID and we'll resolve it.
How do I report inappropriate content or a user?
Tap the three-dot menu on any post, stream, or profile and choose Report. Our moderation team reviews reports 24/7. For urgent safety concerns, email us directly.
How do I become a creator and earn money?
Open the app and go to Settings → Become a Creator. Once approved, you can set up subscription tiers, receive virtual gifts, and get paid out via Stripe.
I forgot my password.
Go to bewithme.live/auth/forgot-password and enter the email associated with your account. We'll send you a reset link.
What happens to my purchased threads if I cancel?
Threads you've purchased remain in your account balance and never expire. You can keep using them to send gifts as long as your account is active.